Our Terms and Conditions listed below are designed to guarantee the maximum amount of security for the travelling public, reflecting that the passenger transport industry is highly regulated by European Law governing driving and working hours.
· By making a booking with Resort Rides the client accepts these terms & conditions.
· The confirmation email is your ticket; this must be presented to your driver for both outward & return trips.
· If the client does not receive written confirmation by email then the transfer booking is considered invalid. Non receipt could be for a number of reasons including incorrect input of the client email address during the booking process. The client must contact Resort Rides to resolve the matter.
· It is the responsibility of the client that all the information on their confirmation email is correct. Resort Rides accepts no responsibility for misinformation given by a customer and that results in either a flight being missed or a driver failing to be at the arrival airport in question to pick-up up a customer.
· Your reservation is confirmed when full payment has been received by Resort Rides.
· All fares that appear on the Resort Rides website, and prices quoted via email or telephone by a Resort Rides employee, are subject to change without notice until full payment is made.
· If there are any fare changes necessary after the booking has been made due to additional passengers, Resort Rides will produce written confirmation of any of these changes by email along with the appropriate fare change.
· Where two or more people are included on the same booking, the person purchasing the booking shall be deemed to do so on the basis that he/she acts as an agent for all members of the party and accepts these booking conditions on behalf of each member of the party.
· The destination and pick-up addresses on your ticket are the address to which you will be delivered and picked up. Should you wish to change these or any other details, this must be done in writing by email directly with Resort Rides 24 hours prior to travel.
· All Resort Rides transfers are door-to-door, where road access allows. There are several destinations where access is restricted by local authorities for motor vehicles and central embarkation points will be used. In these cases where central embarkation used it is the responsibility of the client to ensure that they are at the specified point as per the scheduled departure. If a client misses their scheduled collection no refund will be available.
· Resort Rides reserves the right to amend pick up times due to poor weather conditions & traffic warnings.
· It is the responsibility of the client to ensure that they are at the specified point as per the scheduled departure. If a client misses their scheduled collection they will be offered space on the next available Shared Transfer but no refund will be available.
· Inbound flights - If the client(s) is subject to a delay, the driver will wait for up to 60 minutes from the client(s) scheduled arrival time, after which the client will be deemed to have missed their transfer. In this circumstance no refund is available. The client(s) will be offered transport on the next available Shared Transfer to their destination. In the case of flight delays it is the responsibility of the client to contact Resort Rides on the number provided on the confirmation email; this should be done as soon as the client becomes aware of the delay to their flight.
Private Transfers: When a private transfer is booked the client and party will travel in a private vehicle or vehicles and will not share with other people outside of the client’s party.
Arrival at the airport: The client will be met by a Resort Rides driver and shown to their vehicle(s) for departure at the earliest possible time.
Departure from resort: The client will receive the pickup time before 17:00 on the day before travel via an SMS message to the mobile phone provided during the booking process. It is the responsibility of the client to contact Resort Rides office on 00 33 9 70 44 89 91 to obtain a pickup time confirmation if the client has not received the SMS by this time on the day before travel. If the client is not at the specified pickup point at the stated time the Resort Rides vehicle and driver will wait for a maximum of 20 minutes before departing.
Shared Transfers: When a shared transfer is booked the client and party will travel in a vehicle or vehicles that maybe shared with other passengers from parties booked by various other clients.
Arrival at the airport: The client will be met by a Resort Rides driver and provided with departure details. The client agrees that a maximum waiting time of one hour may be necessary to join a shared transfer.
Departure from resort: The client will receive the pickup time before 17.00 on the day before travel via an SMS message to the mobile phone provided during the booking process. It is the responsibility of the client to contact begin_of_the_skype_highlighting Resort Rides office on 00 33 9 70 44 89 91 to obtain a pickup time confirmation if the client has not received the SMS by this time on the day before travel. Pickup times may be further in advance of flight time than when booking a private transfer to allow for variations in the schedule. If the client is not at the specified pickup point at the stated time the Resort Rides vehicle and driver will wait for a maximum of 5 minutes before departing.
· Flight delays, Flight Cancellations and Rescheduled Flights: In circumstances where flights are delayed by more than 60 minutes the client’s booked vehicle(s) and driver may have to leave the airport to complete other bookings or to comply with working time directives. Clients will be rescheduled onto the next available seat/s but this may result in an extended wait on arrival or the sharing of a vehicle with other passengers. Should the client not wish to wait for the next available seat/s then they are free to arrange alternative transport as they see fit but no compensation will be payable by Resort Rides.
· Arrival airport delays: Clients are asked to keep Resort Rides informed of any incidence of lost luggage causing delays for the client at the airport. It is the responsibility of the airline and or handling agent of the airline to deliver any lost luggage to the passenger.
· When a client requests a specific pickup time from resort to an airport, Resort Rides will not be liable for any costs incurred from external services (such as flights or trains) being missed.
Cancellations: Clients are entitled to cancel their airport transfer booking at any time by email. They will then receive notification from Resort Rides via email validating the cancellation. The airport transfer cancellation is not valid until the notification has been sent. In the event of a cancellation by the client Resort Rides, at its absolute discretion, may refund the monies taken subject to a deduction of bank and administrative charges. The official Resort Rides cancellation Policy is as follows:
· Bookings cancelled 30 days prior to the scheduled travel date: all monies will be refunded minus €5 covering all administrative fees incurred by Resort Rides
· Bookings cancelled between 30 days and up to 7 days prior to the scheduled travel date: 50% of the total transfer costs will be refunded minus €5 covering all administrative fees incurred by Resort Rides
· Bookings cancelled 7 days, and under, prior to the scheduled travel date: no monies will be refunded
· Upon demand Resort Rides will be more than happy to issue a statement of cancellation showing amounts charged for use in the event of an insurance claim
· Resort Rides strongly recommends that all clients take out adequate travel insurance to cover them for extra costs & charges incurred from flight delays, cancellations & rescheduling or any other factors outside the control of Resort Rides. Resort Rides will be happy to provide on request any proof of extra costs incurred for insurance purposes.
· Clients booked on transfers from Geneva Airport who arrive on the French side must make their own way to the Swiss side to meet your driver.
· Clients are limited to two items of luggage (one normal sized hold luggage bag and small hand luggage bag). Any additional luggage must be declared at the time of booking i.e. ski/snowboard bag, mountain bike, climbing gear.
· Resort Rides will take all reasonable care in loading & carriage of luggage; however we accept no responsibility for luggage / items lost or damaged in transit. You are advised to check the terms of your travel policy.
· In the event of a client having excess luggage without giving prior notice, Resort Rides reserves the right to refuse carriage of the items.
· If Resort Rides book another transport provider to carry out the client’s journey, they are doing so as an agent only & operating ‘terms & conditions’ of the other transport provider in question will apply.
· Seat belts must be worn by all passengers in all vehicles. Passengers who choose not to wear their seatbelts will not be covered by our insurance should the vehicle be involved in an accident.
· Baby seats and booster seats are supplied free of charge upon request. All children under the age of 10 are required by law to use child or booster seats. It is the clients responsibility to provide Resort Rides with all child seat requirements (age/weight of children) at time of booking.
· Resort Rides will endeavour to honour special requirement requests but are not contractually obliged to do so.
· If you have any service issues, you should direct them to us via email info@resortrides.com. Resort Rides will endeavour to resolve all service issues within 10 days of notification.
· Resort Rides reserves the right (and delegates the right to its drivers) to refuse to carry any person who is thought to be under the influence of alcohol or drugs and/or whose behaviour is considered to pose a threat to the driver, the vehicle or the other passenger(s).
· Customers who soil the interior of a van due to excess alcohol consumption, or drugs, are liable to an on the spot fine of €120. This fine is payable immediately to the Resort Rides driver. If the customer refuses to pay, or has no money with which to pay, then a €150 fee will be taken from the credit card which was used to make the airport transfer booking to cover cleaning & administration costs. If payment cannot, or will not, be made then Resort Rides will be forced to take legal action against the customer(s) in question.
· Parents, or minders (or friends over 18 years) of children and adolescents under the age of 18 years, are responsible for the conduct of these minors while in the Resort Rides vehicles and will be held responsible for any damage caused by the aforementioned minors.
· Any damage caused to a Resort Rides vehicle by a client must be paid for immediately. If payment cannot, or will not, be made then Resort Rides will be forced to take legal action against the client(s) in question.
· Passengers are not allowed to take onto our vehicles any alcoholic drinks for the purpose of consuming them, or to drink such drinks on our vehicles.
· Smoking is not permitted in Resort Rides vehicles.
· All clients are solely responsible for carrying the necessary documentation for frontier crossing. Resort Rides are not responsible for any losses caused by your failure to carry these documents or for failure to observe customs, police, tax authorities or administrative rules of those countries where entry is required.
· You agree to indemnify and reimburse us for any deposit, fine or payment that we have to pay the authorities through your failure to observe the laws, regulations, etc.
· Resort Rides vehicles are fully insured for passenger and third party claims, as required under French law.
· If Resort Rides fail to provide a confirmed service because of an inability to contact the client, Resort Rides will not be held responsible for any losses incurred. Clients are advised to provide a means of contact, preferably a mobile telephone that is switched on, global-roaming enabled, and with sufficient battery life.
· Resort Rides will endeavour to carry the passenger with the minimum discomfort and inconvenience to his/her destination shown on the confirmation document. However circumstances beyond our control may prevent the achievement of this responsibility. The following are examples of circumstances which are not within our control:
o Exceptional or severe weather conditions.
o Accidents or severe weather conditions.
o Unforeseen traffic delays.
o Compliance with requests of the police.
o Problems caused by other customers.
o Vandalism and terrorism.
o Industrial action by third parties.
o The vehicle being held or delayed by a police officer or government official.
o This list is not exhaustible.
· If Resort Rides fail for any reason within our control to deliver its passengers to their confirmed destination, Resort Rides will provide suitable transport such as another coach, train, private car, taxi etc. Any reimbursement made by Resort Rides for the costs of an alternative means of transport incurred by the passenger to get to their ticketed destination shall be no more than the cost of getting to that destination by taxi.
· In the case of extremely adverse weather conditions, Resort Rides may be forced to explore other transport options for customers. This will only arise when there is a substantial risk to the customer and driver involved in attempting the journey, and this decision will rest solely with the management of Resort Rides. Payment for any extra transport taken will be made by the customer. Resort Rides will happily provide documentation to aid the customer in claiming back any payments from their holiday insurance provider.
· Corporate clients may choose to be invoiced; all accounts must be settled as per the terms stated on the invoice.
· Resort Rides shall only be liable for any reasonable and foreseeable consequential losses arising directly out of a breach in contract.
· Resort Rides may alter these terms and conditions from time to time and post the new version on our web site, following which all transport reservations will be governed by that version. You must check the terms and conditions on the web site regularly. The terms governing the purchase of an airport transfer will be the terms in place at the time of your reservation.
· Nothing can affect the consumers' statutory rights.
· Resort Rides Terms and Conditions are governed by French Law.
Any dispute between Resort Rides and a third party, if not resolved by mutual agreement shall be referred to a mediator. However, if mediation is unsuccessful, then the matter of the dispute will be referred to a formal litigation process through the French courts.
