| Are you authorised and insured? |
| Resort Rides is fully authorised and insured to carry paying passengers. We hold French International Operators licences for each vehicle issued by the DDE in Lyon, licence number 2009/82/0001571. We also hold Geneva Canton licences and our drivers are happy to provide confirmation upon request. |
| How will I know my transfer is booked? |
Once your request has been received, we email a booking reference number & payment link to you, receipt for payment along with this reference will be your booking confirmation. No booking is confirmed with Resort Rides until payment has been made in full.
Please keep an eye on your "spam" folder in case your email account filters out any messages from new contacts.
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| I haven't received a response to my booking enquiry? |
| Please check your spam to ensure that our response hasn't been filtered out by your email account settings. By adding our email address "info@resortrides.com" to your contacts this will also reduce the risk of our correspondance going into your spam folder. |
| I can’t see my resort listed in order to obtain a quote? |
| Please select "other" from the list of resorts in the "Quick Quote" box. Resort Rides will respond within 24 hours with a quote for your transfer. |
| How do we find our driver when we arrive at the airport? |
| You will be met on the Swiss side of the airport. Once you have collected your baggage you will go through customs into the arrivals hall where you should look for our representative. They will be waiting for you & will have a board displaying your lead name. Drivers are given as much information as possible to take you to your destination, however please ensure you bring with you contact details for your accommodation. |
| What if my flight is delayed? |
| Should your flight be delayed please contact us and we will endeavour to make all possible arrangements for you to be collected at a later time. You will be provided with your emergency contact numbers by email a few days prior to travel. |
| Why do you want my mobile number? |
| All possible action will be taken to ensure that your confirmed travel times are adhered to however this can be affected by factors outside the control of Resort Rides i.e. weather & unexpected traffic delays. In the unlikely event that a driver is delayed they would like to keep you informed. |
| What happens if the airline loses my luggage? |
| When you arrive at the airport please advise your driver immediatley if your luggage has been lost as you will need to liaise with the appropriate handling agents, at peak times their queues can be lengthy. Your driver will need to make arrangements either to wait, or for you to join a later transfer. |
| What happens on departure day? |
| We will send you an SMS the day before you are due to leave the resort detailing your pick up time. You will be picked up outside your accommodation or at your specified pick up point at the stated time. Return pick up times may need to be amended due to poor weather/road conditions & traffic warnings. |
| How do you cater for Children? |
| We are able to provide baby seats and boosters on request at no additional charge. Full details of your requirements must be highlighted on your booking enquiry form. |
| Will you carry my sports equipment? |
| Resort Rides are happy to carry extra equipment e.g. ski's, snowboards, mountain bikes, climbing gear. However you must advise us of the equipment your party will be travelling with so that we can make special arrangements for carriage where necessary. |
| Will you pickup/dropoff at an airport hotel or Geneva train station? |
| Yes, please complete the full address of your hotel or full name of the train station in the comments section of the booking form. Please note we will increase your quoted price by €10 for each dropoff/pickup point in Geneva which is not at the airport. |
| Cant find the answer to your question here? |
| Dont worry just send us a message via our Contact Us page & we will be happy to answer any other questions. |
