|Are you authorised and insured?|
|Resort Rides is fully authorised and insured to carry paying passengers. We hold French International Operators licences for each vehicle issued by the DDE in Lyon; renewed 2014 current licence number 2014/82/0001049 previous licence number 2009/82/0001571. All of our drivers hold Acces au Marche letters authorising us to work in the Canton of Geneva, Switzerland. Our drivers are happy to provide confirmation upon request.|
|Will anyone else be sharing my transfer?|
|No, we only provide private transfers. The vehicle is used solely by your party during your transfer.|
|Can I book a shared transfer?|
|No, we only offer a private transfer service.|
|How do I make a booking?|
|Use our Quick Quote form which you will find on our Home Page; this will provide you with an immediate price. If you would like to make a reservation please complete the booking form which appears on screen with the price.|
|Why do I need to complete the booking details form?|
|Only complete this form if you want to make a reservation. This will ensure we have all the relevant information to make your booking run smoothly. It also provides us with the information we are required to carry by law for the French & Swiss authorities when transporting passengers.|
|How far in advance should I book my transfers?|
|We operate on a 1st come 1st served basis, so you can make a booking with us as soon as you have your other travel plans. Peak dates in winter school holidays tend to get booked up very early so send your details to us as soon as you can to avoid disappointment.|
|How will I know my transfer is booked?|
|Once your request has been received, we check our schedule & if we have availability email a booking reference number & payment link to you within 24 hours, receipt for payment along with this reference will be your booking confirmation. No booking is confirmed with Resort Rides until payment has been made in full.
Please keep an eye on your "spam" folder in case your email account filters out any messages from new contacts.
We kindly ask for prompt payment, FROM SUMMER 2016 PAYMENT LINKS NOW EXPIRE AUTOMATICALLY AFTER 7 DAYS & remove unconfirmed bookings from our schedule.
|I haven't received a response to my booking enquiry?|
|We respond to all booking enquiries received within 24 hours. Please check your spam to ensure that our response hasn't been filtered out by your email account settings. By adding our email address "firstname.lastname@example.org" to your contacts this will also reduce the risk of our correspondence going into your spam folder.
Please also check your SMS service, as we send an SMS including details of how to obtain your booking information online at the same time as the email.
|Our party are arriving & departing on different flights but we want to book on the same transfer?|
|Please input details of the last flight to arrive & first flight to depart into our booking form, all other flight details should be provided in the comments box at the bottom of our booking form. It is important we have all flight details for your party so we can monitor arrivals.
We will book your pick up from Geneva Airport to meet the scheduled arrival time of the latest flight due in. We will schedule your pick up time from resort to allow for check in requirements for the earliest flight departure for your group.
|How do we find our driver when we arrive at the airport?|
|A few days before you fly we will send you an SMS to advise your driver's name & emergency contact number for your arrival. You will be met on the Swiss side of the airport. Once you have collected your luggage you will go through customs into the arrivals hall where you should look for your driver. They will be waiting for you & will have a board displaying your lead name. Drivers are given as much information as possible to take you to your destination, however please ensure you bring with you contact details for your accommodation.|
|What if my flight is delayed?|
|Should your flight be delayed please contact us and we will endeavour to make all possible arrangements for you to be collected at a later time. You will be provided with your emergency contact numbers by SMS prior to travel.|
|How long will it take me to collect my luggage at Geneva Airport?|
|It depends on the type of luggage you are bringing & the time of year you are travelling. Even if you only are only travelling with hand luggage it could take 20 minutes to clear passport control & walk to the arrivals hall. Typically in summer with hold bags you could expect to be through the airport in approximately 30 - 45 minutes. In winter this is usually extended to 45 - 60 minutes.|
|What happens if the airline loses my luggage?|
|As soon as you realise there is a problem with your luggage please advise your driver immediately. If your luggage has been lost as you will need to liaise with the appropriate handling agents, at peak times their queues can be lengthy. Your driver will need to make arrangements either to wait, or for you to join a later transfer.|
|What happens on departure day?|
|We will send you an SMS the evening before you are due to leave the resort detailing your pick up time. We aim to arrive at Geneva 2 hours before your flight departure time to allow time for check in & security at this busy airport. You will be picked up outside your accommodation or at your specified pick up point at the stated time. Return pick up times will be confirmed when we have checked weather/road conditions & traffic warnings.|
|How do you cater for Children?|
|We are able to provide baby seats and boosters on request at no additional charge. Full details of your requirements must be highlighted on your booking enquiry form.|
|Will you carry my sports equipment?|
|Resort Rides are happy to carry extra equipment e.g. ski's, snowboards, mountain bikes, climbing gear. However you must advise us of the equipment your party will be travelling with so that we can make special arrangements for carriage where necessary.
Please note that if your party are travelling with 5 or more bikes a 2nd vehicle will be required & your transfer price will be adjusted accordingly.
|I only need a transfer 1 way, can I still book with you?|
|Yes, we accept 1 way bookings.|
|Will you pickup/dropoff at an airport hotel or Geneva train station?|
|Yes. Please complete the full address of your hotel in the comments section of the booking form as some hotel chains have more than 1 hotel in Geneva.
Please take care when selecting your train station as there are 2 main stations in Geneva; Geneva Airport Train Station & Cornavin Train Station which is in the centre of Geneva.
Please note that an extra €10 will be added to our standard airport rates for any dropoff/pickup locations in Geneva which are not at the airport.
|What is your cancellation policy?|
|The headlines are;
30+ days prior to travel, all monies refunded minus €20 admin fee.
Between 30 - 7 days prior to travel, 50% of cancelled transfer refunded.
Less than 7 days prior to travel, no refund is available.
We are happy to issue a statement of cancellation showing the amounts charged in the event of cancellation.
Please see the 'Terms & Conditions' link at the bottom of this page for a more detailed summary of our cancellation policy.
|Cant find the answer to your question here?|
|Don't worry just send us a message via our Contact Us page & we will be happy to answer any other questions.|