| Are you authorised and insured? |
| Resort Rides is fully authorised and insured to carry paying passengers. We hold French International Operators licences for each vehilce issued by the DDE in Lyon, licence number 2009/82/0001571. We also hold Geneva Canton licences and our drivers are happy to provide confirmation upon request. |
| How will I know my transfer is booked? |
Once your request has been received, we email a confirmation of the details of your booking.
3 or 4 days before you are due to travel we will contact you again by email to check your travel plans have not changed. |
| I can’t see my resort listed in order to obtain a quote? |
| Please select "other" from the list of resorts in the "Your Transfer Details" box. Resort Rides will respond within 24 hours with a quote for your transfer. |
| How do we find our driver when we arrive at the airport? |
| Once you have collected your baggage you will go through customs into the arrivals hall where you should look for our representative. They will be waiting for you in front of "The Hub" coffee bar which is immediatley on your left as you exit customs. Your driver will have a board displaying your lead name. Drivers are given as much information as possible to take you to your destination, however please ensure you bring with you contact details for your accommodation. |
| What if my flight is delayed? |
| Should your flight be delayed please contact our usual number 00 33 (0)6 88 29 68 97 and we will endeavour to make all possible arrangements for you to be collected at a later time. We will work to ensure you are transferred to your accommodation as soon as possible. |
| Why do you want my mobile number? |
| All possible action will be taken to ensure that your confirmed travel times are adhered to however this can be affected by factors outside the control of Resort Rides i.e. weather & unexpected traffic delays. In the unlikely event that a driver is delayed they would like to keep you informed. |
| What happens on departure day? |
| You will be picked up outside your accommodation at the stated time highlighted on your email confirmation. Return pick up times may need to be amended due to poor weather conditions & traffic warnings. If we need to change your pick up time you will be informed by telephone call, SMS or a message left with your accommodation. |
| How do you cater for Children? |
| We are able to provide baby seats and boosters on request at no additional charge. Full details of your requirements must be highlighted on your booking enquiry form. |
| Will you carry my sports equipment? |
| Resort Rides are happy to carry extra equipment e.g. ski's, snowboards, mountain bikes, climbing gear. However you must advise us of the equipment your party will be travelling with so that we can make special arrangements for carriage where necessary. |
| Are you able to offer trips to other resorts? |
| As long as these are pre-booked we do offer trips to other resorts from selected destinations. Please ask your driver when you are collected or use the ‘Contact Us’ page in advance of your visit. |
